Return & Refund Policy
Last updated: 9/1/2026
At PCI, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the terms below.
1. Return Window
You may return most items within 30 days of delivery.
2. Return Conditions
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
- Perishable goods
- Other non-returnable items
4. How to Start a Return
To start a return, contact us at service@pii.tw with your order number. We will provide instructions on how and where to send your package. Returns sent without prior approval may not be accepted.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5 business days. Shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at service@pii.tw
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service.
8. Damaged or Defective Items
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 48 hours with photos and your order number so we can make it right.
9. Order Cancellations
Orders can be cancelled before they are shipped. Once an order has shipped, our standard return policy applies.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Contact: +1(840)2187052
Email: service@pii.tw